Rio Earbuds w/ Charging Case

Just got these for Christmas, the ear buds come in a nice packaging however. I can't even get the USB to get plugged into the case to charge it. And it appears that the only way to get it to get in is to shave off the top part of the port to get it inside. Also the box says that different sized buds come with and none were inside apon opening.

Great ear buds for the price. They fit well, and sound well.

I have tried every you tube instructional video in an attempt to pair these to my iPhone. No matter what I do, only ome earbud will work at a time. Help?!

Too much echoing

Wow! Features and performance as good or better than similar products at much higher prices! And I love that a portion goes to support the Santana Foundation. Highly recommend!

Great sound, very comfortable

Great love them!

Easy to set up and use. Fit of the earbuds are excellent; I do not find myself having to constantly readjust as I have with previous earbuds. Battery life is outstanding - far better than other brands I’ve used - so recharging is minimal. The listening experience is great; I appreciate the sonic mix/balance, which allows for the full range of music to be heard optimally. So many headphones or earbuds are skewed too much towards bass these days that you lose the ability to hear the finer points like you do with these. I’m more than happy with my purchase, and am glad such quality can be found at this affordable price point!

Great earbuds! You can't go wrong with any of Santana Sounds products! These earbuds have great fit, great sound and great simplicity!

Great quality, will get the job done but if you’re in a high volume area, a lot of noise will be heard. Excellent for the price.

great sound

A

Sound is good. What is the proper ear placement. They keep falling out. Is there a way to adjust the volume

Gift for my husband gift for my brother they both love them

Great fit and great sound! Love the rechargeable case. Will be ordering again!

I gave them to my grandchildren as a gift for Christmas. They are happy with them

My daughter really loved it she said it was good sound! Thank you so much Santana!

May have to change the ear plug. They keep falling out.

Excellent product.thanks

The sound is fantastic. It connects really fast. My only complaint is the charger. It has the old type not the new C type charger. Other than that, I'm very satisfied.

They're good buds for the price. The charging dock does not show the percentage.

I bought these for my sister. she loved them!!

Fantastic sound and clarity. I will be ordering more!

El sonido es excelente, me gusta el diseño son cómodos. El único inconveniente que he tenido es cuando contesto llamadas;me comentan que no hay buena recepción de sonido.

I have no experience finding earbuds which will stay deep enough in my ears. So most of the bass escapes. If I were redesigning these I’d make it so one could push the device more securely in one’s ear canal WITHOUT operating the switch.

I have no experience finding earbuds which will stay deep enough in my ears. So most of the bass escapes. If I were redesigning these I’d make it so one could push the device more securely in one’s ear canal WITHOUT operating the switch.

Great sound and great price too!

Great sound and great price too!

I’m very disappointed with the ear buds. The sound is very flat and tinny sounding. Hardly any bass at all. I don’t recommend them at all.

I’m very disappointed with the ear buds. The sound is very flat and tinny sounding. Hardly any bass at all. I don’t recommend them at all.

Cannot get both earphones to connect via Bluetooth. One at a time, considering it doesn't turn itself off. At times neither connect whatsoever, despite using all available troubleshooting FAQs. The connection from the bud to the charging case is weak as well, especially with the right bud. Overall highly disappointed.

I am very happy with my Santana Rio Earbuds. The sound is awesome I can turn the volume up without getting any distortion.

I am very happy with my Santana Rio Earbuds. The sound is awesome I can turn the volume up without getting any distortion.

I have purchased 3 sets of the Rio buds. All sound good. but could use a tad more bass. One of the three sets had a malfunction on the LED readout. It simply didn't work.

I have purchased 3 sets of the Rio buds. All sound good. but could use a tad more bass. One of the three sets had a malfunction on the LED readout. It simply didn't work.

Didnt take a charge. ,disappointed

Sound very good.

The charge indicator doesn’t work

The charge indicator doesn’t work

Sound very good.

When charging my phone flash On and off :triumph: The earbuds power drain to fast :triumph::triumph::triumph:

Great product I love it

Great product I love it

Good however still waiting for the get two for the price of one. I ordered two and received two. The other two have not showed up.

Good however still waiting for the get two for the price of one. I ordered two and received two. The other two have not showed up.

Not a good product

They sound great but slip out of my ear.

I got the bogo deal. Neither pair would charge.

Buy one get two. First, have not even try charging the second one. After charging for 24 hrs. The buds don’t get very loud, they don’t seem to know if there fully charged or not because the lights go red and blue. The case does not even light up to show the charging information. Needs more bass.

Buy one get two. First, have not even try charging the second one. After charging for 24 hrs. The buds don’t get very loud, they don’t seem to know if there fully charged or not because the lights go red and blue. The case does not even light up to show the charging information. Needs more bass.

Not a good product

I got the bogo deal. Neither pair would charge.

They sound great but slip out of my ear.

Paula and I have been married for running up on 35 years. One of the Christmas gifts to her were these wireless buds. She's a hard working lady and is always on the go. She loves these, and always uses them when her hands are busy. Thanks for the quality product and wife brownie points.

Earbuds will not hold a charge and they don’t have a good seal around the ear camel.

Paula and I have been married for running up on 35 years. One of the Christmas gifts to her were these wireless buds. She's a hard working lady and is always on the go. She loves these, and always uses them when her hands are busy. Thanks for the quality product and wife brownie points.

Earbuds will not hold a charge and they don’t have a good seal around the ear camel.

I love the Comfort but the battery level doesn’t work and I cannot control the volume from the earbud. I’m not sure how to return them for exchange can you help with this

The Buds have a great sound and really bring out the highs and lows when listening to music no matter the genre.

Does not charge

The Buds have a great sound and really bring out the highs and lows when listening to music no matter the genre.

Does not charge

The Charging case won't light up and there were no instructions in the box once received. Other than that they pretty good. I have to be careful on when/where I use them, they fall out of my ear somewhat easily so they're not really something Ideal fore when running. They're great for wearing in my office and they seem to last quite awhile before needing to recharge the case.

The Charging case won't light up and there were no instructions in the box once received. Other than that they pretty good. I have to be careful on when/where I use them, they fall out of my ear somewhat easily so they're not really something Ideal fore when running. They're great for wearing in my office and they seem to last quite awhile before needing to recharge the case.

Sound not as dynamic as I had hoped. Very bassey even after using phone's EQ, etc. to adjust. Purchased as BOGO so price point matched. Very comfortable to wear in ear. Built-in charging station nice add-on for traveling.

Sound not as dynamic as I had hoped. Very bassey even after using phone's EQ, etc. to adjust. Purchased as BOGO so price point matched. Very comfortable to wear in ear. Built-in charging station nice add-on for traveling.

two of them returned because charging case does not work

two of them returned because charging case does not work

Awful quality and cheaply made. Regret purchasing. The sound quality is worse than the $10 buds you get at a gas station. The charging case has a display that comes of easily. The is if it even works. The display would not function at all. I hate the buds and when I tried to get a refund they screw you over. Will never purchase from here again.

Sound only come out one ear but they are having me send those in for a new pair.

Sound only come out one ear but they are having me send those in for a new pair.

First, the readout for what percentage of charge the case has does not work. Second, when I reached out about this on Christmas, I never received a response. Third, the ear buds do not have much bass response. I would be okay with #3 on this list if I could get any sort of response from customer service and get the charging station replaced with one that works as advertised. But with no response, there is no resolution.

First, the readout for what percentage of charge the case has does not work. Second, when I reached out about this on Christmas, I never received a response. Third, the ear buds do not have much bass response. I would be okay with #3 on this list if I could get any sort of response from customer service and get the charging station replaced with one that works as advertised. But with no response, there is no resolution.

I got these when was buy one get one free and rate as okay because while headphones are great, one of the cases, the meter display does not light up therefore don't know how much charge is on it. It charges headphones as when used when on laptop or phone, laptop or phone tells what % are left.

I got these when was buy one get one free and rate as okay because while headphones are great, one of the cases, the meter display does not light up therefore don't know how much charge is on it. It charges headphones as when used when on laptop or phone, laptop or phone tells what % are left.

Hello I ordered two of the Santana Rio earbuds. One for my son and one for me for Christmas. I opened mine a few days ago and could only get one side to work. I have been messing with it every night and was getting frustrated with it. My son loves his pair and said he was having no problems with his. After looking closely at them both his has a left and a right where as mine has two rights. Hope that's all that is causing the problem. Can we get this fixed, replaced or swapped out? I think this deserves at least an autographed picture of my lifelong guitar hero to hang next to my Santana album cover painting I bought last Christmas!!! Lol Please let me know. Thank you, Armando Silva

One of my charging cases arrived broken (it charges, but the LED indicated dies not work-stays at 0). I notified Santana Sounds and asked about the possibility of gave a charging case sent to me. I have not heard from them as of yet!! The actual ear buds are great!! Hoping to hear back from Santana Sounds ASAP. Ernie L. Zùñiga eerniezuniga@att.net

I got BOGO deal on these and one worked fine, the other charging case didn't screen doesn't work but whatever. Lol

One of my charging cases arrived broken (it charges, but the LED indicated dies not work-stays at 0). I notified Santana Sounds and asked about the possibility of gave a charging case sent to me. I have not heard from them as of yet!! The actual ear buds are great!! Hoping to hear back from Santana Sounds ASAP. Ernie L. Zùñiga eerniezuniga@att.net

I got BOGO deal on these and one worked fine, the other charging case didn't screen doesn't work but whatever. Lol

Hello I ordered two of the Santana Rio earbuds. One for my son and one for me for Christmas. I opened mine a few days ago and could only get one side to work. I have been messing with it every night and was getting frustrated with it. My son loves his pair and said he was having no problems with his. After looking closely at them both his has a left and a right where as mine has two rights. Hope that's all that is causing the problem. Can we get this fixed, replaced or swapped out? I think this deserves at least an autographed picture of my lifelong guitar hero to hang next to my Santana album cover painting I bought last Christmas!!! Lol Please let me know. Thank you, Armando Silva

This is junk, plain & simple. Sound is terrible, quality poor. I was not able to get one side to pair up. :serious_face_with_symbols_covering_mouth: I feel ripped off and would like my refund I’m going to request through my payment service! To Carlos Santana: porfavor representa cosas de calidad !:scream:

Item does not work as advertised. LED status screen never comes on. There is not even a green light indicating item is charged. I purchased the BOGO, and the issue is with both items.

I ordered the two for one special, this is my fourth product from you. One of the Rio earbuds did not work out of the box, it seems to charge but I can’t tell because the digital stays display does not work. And it doesn’t seem to hold a charge. How do I get it replaced?

I bought two pairs for nephews christmas presents they both opened up and the charging displays did not work i went on site to report but i never got a responce . I will not buy again

I ordered the two for one special, this is my fourth product from you. One of the Rio earbuds did not work out of the box, it seems to charge but I can’t tell because the digital stays display does not work. And it doesn’t seem to hold a charge. How do I get it replaced?

I bought two pairs for nephews christmas presents they both opened up and the charging displays did not work i went on site to report but i never got a responce . I will not buy again

Item does not work as advertised. LED status screen never comes on. There is not even a green light indicating item is charged. I purchased the BOGO, and the issue is with both items.

Great Sound

Ear buds have great sound, fit well and paired with iPhone quickly. Screen showing battery charge never illuminated though. Only complaint. For the price darn good ear buds.

They were a winner. I gave 1 set to my Dad, he loves to get new technology as gifts. He's in his 70s & was tickled. The other was to an 11 year old cousin. Thanks so much, made my gift giving so much fun.:kiss:

They were a winner. I gave 1 set to my Dad, he loves to get new technology as gifts. He's in his 70s & was tickled. The other was to an 11 year old cousin. Thanks so much, made my gift giving so much fun.:kiss:

Great Sound

Ear buds have great sound, fit well and paired with iPhone quickly. Screen showing battery charge never illuminated though. Only complaint. For the price darn good ear buds.

You ask ,me to review a product I never received. Also I tried to return the RIO ear buds you sent and I've. had nothing but a run around. If you want a good review from me then do your job, rather then acting deceitful for a few lousy dollars.

Led didn’t work on one charger cable burned through while charging luckily we were at home or it could have been bad.

I really like the way that they feel when I wear them. Very comfortable

You ask ,me to review a product I never received. Also I tried to return the RIO ear buds you sent and I've. had nothing but a run around. If you want a good review from me then do your job, rather then acting deceitful for a few lousy dollars.

I really like the way that they feel when I wear them. Very comfortable

Led didn’t work on one charger cable burned through while charging luckily we were at home or it could have been bad.